• Performs day-to-day NOC L2 operation and assist NOC L1 in resolving customer reported service faults. Collaborate with the other team to carry out any network issues, outages, troubleshooting, maintenance activities and suggest ways to improve service.


  • Responsible for monitoring and maintaining network.
  • Responsible in handling, troubleshooting and restoration of customer faults (level 2); will coordinate with client directly when required.
  • Responsible in handling, troubleshooting and restoration of network faults; will coordinate with internal and external teams for the restoration works.
  • Coordinate with 3rd party and upstream provider for escalation, verification and troubleshooting of uplink on IPL, IPT and other network related issues.
  • Analyze and review maintenance activity request upon receipt, checks the feasibility of the activity and provides MOP
  • Respond and coordinate with Field Engineers, Provisioning, Planning, and other concerned team to provide technical assistance and support in delivering services.
  • Provide weekly information on issues and outages encountered with a detailed report on the adjustment done


  • At least 2 years experience as NOC L2 engineers handling Cisco core and access equipment such as AS9010, ASR920, Cisco ME3400 switches, etc.
  • Working experience in handling the following Data and Internet services:
  • Layer 2 services which include but not limited to L2VPN, VLAN, 802.1Q (D1Q), QinQ, ERPS, Mac Address, LACP/Port Aggregation and the likes.
  • Layer 3 services which include but not limited to IPVPN, VRF/Routing-Instance, MPLS/LDP and the likes
  • Internet Services which include but not limited to Direct Internet Access (DIA), Broadband/GPON services.
  • Experience in using network management and monitoring tools such as What’s UP Gold, PRTG, OLT NMS, etc.


  • At least Cisco Certified Network Associate (CCNA). CCNP certified an advantage age

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