DUTIES AND RESPONSIBILITIES

• Windows OS for desktop and laptop support

• Desktop application support

• Windows AD access management

• Call and e-mail management

• Queries and IT related questions

• IT Communications management

• Alerts and escalation

• Oracle password reset

• Users IT asset information entry verification

QUALIFICATIONS

Education: Bachelors in computer application-BSCS/BSIT/BSCOE and other related courses

Experience: At least 1 to 2 years work experience in providing Service Desk Role.

Can speak Mandarin, English & Tagalog

Knowledge of following subjects would be required

• Working knowledge in Technical and application Support, Network concepts.

• Working knowledge in performing troubleshooting, testing and configurations

• Basic knowledge in Network concepts and Information Security

• Intermediate knowledge on different Microsoft Applications and Tools – Excel, Powerpoint, Word

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