Managed IT Infrastructure Deployment & Operations for an Aircraft Services Provider

The client is a Philippines-based aircraft technical services provider that serves as a key competence center for widebody aircraft maintenance within its global network. They specialize in heavy base maintenance, cabin retrofits, and lease-return checks for major aircraft types.

The Challenge

The client needed a more reliable and secure IT infrastructure to support its business operations. Their existing infrastructure required greater standardization, proactive monitoring, and stronger maintenance and security practices to minimize downtime, operational disruptions, and infrastructure risks.

Our Solution

InnovaThink provided reliable IT infrastructure and managed services based on a thorough assessment of the client’s operational requirements. Through proactive infrastructure management, standardized deployment practices, and responsive technical support, InnovaThink delivered cost-effective and dependable IT services:

  1. Enterprise IT Infrastructure, System & Database Administration
    • Planned and deployed server, network, database, and end-user computing infrastructure across operational environments.
    • Installed and configured Windows and Linux servers, Active Directory, DNS, DHCP file services, database environments, and virtualization platforms.
    • Managed user access, database availability, system configurations, and security controls to support reliable and secure IT operations.
  2. Network Infrastructure & Proactive Monitoring
    • Implemented and maintained network devices, including switches, routers, and firewalls, to support secure and reliable connectivity.
    • Performed continuous monitoring of servers, databases, and network infrastructure, including performance tuning and troubleshooting to maintain system availability.
    • Coordinated with vendors and stakeholders to ensure smooth infrastructure development and implementation activities.
  3. Backup, Disaster Recovery & Operational Support
    • Managed patching, database and system backups, and disaster recovery solutions to improve business continuity and reduce operational risks.
    • Provided ongoing operational support, incident management, and technical issue resolution across infrastructure and database environments.
    • Implemented proactive maintenance and standardized deployment processes to improve infrastructure reliability and minimize downtime.

Ensuring Results

InnovaThink improved infrastructure and database availability through proactive monitoring and maintenance. By implementing standardized infrastructure, database, and system deployment processes, this resulted in reduced downtime and operational risks through effective backup, disaster recovery, and incident management.