Service Desk

Job Title: IT Service Desk Analyst – SOX Compliance
Location: Las Piñas City

Job Summary:

The IT Service Desk Analyst is responsible for providing technical support to end users, troubleshooting hardware and software issues, and ensuring the reliability and security of IT systems. The role involves managing service requests, resolving incidents, maintaining IT documentation, and supporting compliance with IT policies and internal controls, including SOX (Sarbanes-Oxley) audit requirements.

Key Responsibilities:

  • Provide first-level and second-level technical support for hardware, software, operating systems, network connectivity, and business applications.
  • Diagnose, troubleshoot, and resolve IT incidents and service requests within established service-level agreements (SLAs).
  • Manage user accounts, access permissions, password resets, and access provisioning in accordance with company security policies.
  • Assist in the implementation and monitoring of IT policies, procedures, and security controls.
  • Support SOX audits by preparing audit evidence, maintaining IT documentation, and ensuring compliance with IT General Controls (ITGC).
  • Assist in reviewing user access, access rights, change management records, and other IT control activities relevant to SOX compliance.
  • Coordinate with internal IT teams, system administrators, auditors, and other stakeholders to address audit findings and compliance requirements.
  • Maintain accurate records of incidents, service requests, system changes, and resolutions.
  • Monitor IT systems and escalate complex technical issues to the appropriate teams.
  • Ensure compliance with information security policies, data protection requirements, and established IT procedures.

Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
  • Experience in IT service desk, technical support, or IT operations.
  • Knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and user account administration.
  • Experience supporting SOX audits and familiarity with IT General Controls (ITGC) is required.
  • Understanding of access management, change management, and IT security controls.
  • Experience preparing audit documentation, gathering evidence, and coordinating with auditors is an advantage.
  • Strong troubleshooting, analytical, communication, and documentation skills.