Duties and Responsibilities:

  • Windows OS for desktop and laptop support
  • Desktop application support
  • Windows AD access management
  • Call and e-mail management
  • Queries and IT related questions
  • IT Communications management
  • Alerts and escalation
  • Oracle password reset
  • Users IT asset information entry verification

Qualifications:

Education:

Bachelors in computer application-BSCS/BSIT/BSCOE and other related courses

Experience:

At least 1 to 2 years work experience in providing Service Desk Role.

Can speak Mandarin, English & Tagalog

Knowledge of following subjects would be required

  • Working knowledge in Technical and application Support, Network concepts.
  • Working knowledge in performing troubleshooting, testing and configurations
  • Basic knowledge in Network concepts and Information Security
  • Intermediate knowledge on different Microsoft Applications and Tools – Excel, Powerpoint, Word